ETHICS POLICY

At Dubainewyearparty.com we help guests celebrate one of the most significant nights of their year. That is not a responsibility we take lightly. This Ethics Policy sets out the standards we hold ourselves to — as event organisers, as a business, and as a team of people who believe that trust and integrity are the foundation of any experience worth remembering.

Dubainewyearparty.com is a subsidiary of Travel Saga Tourism, a Dubai-based tourism company specialising in travel experiences, tours, and related services. Through DubaiNewYearParty.com, we organise and provide New Year’s Eve experiences for guests travelling to Dubai from around the world.

1. What We Stand For

Six principles guide how we operate at dubainewyearparty.com:

Honesty — Every package description, inclusion list, and price on our platform accurately reflects what guests will receive. New Year’s Eve is not the night for unpleasant surprises.
Safety — The safety of every guest aboard every vessel we operate or partner with is non-negotiable. Entertainment, atmosphere, and luxury come after safety — always.
Transparency — We are open about who we are, how our packages are structured, what is and is not included, and how our business works. We clearly communicate the price of the booked package and identify applicable optional extras, deposits, or additional charges before or at the time of booking.
Quality — We curate our packages carefully. We assess vessels, crew, catering partners, and entertainment providers based on applicable safety, service, operational, and quality requirements before working with them.
Respect — New Year’s Eve brings guests from dozens of countries, cultures, and backgrounds together on the water. We treat every guest with equal warmth, dignity, and care regardless of where they are from or what they have booked.
Accountability — When something goes wrong — and in event management, things sometimes do — we own it, address it promptly, and learn from it rather than deflecting or minimising.

2. Honest Representation of Our Packages

Our guests book months in advance, often from abroad, based entirely on what we communicate on our website. That makes accuracy a fundamental obligation, not a courtesy.

All package descriptions — inclusions, vessel details, entertainment lineup, dining arrangements, transfer information, and fireworks viewing positions — reflect what guests will actually experience. We update our website immediately when any detail changes.
We do not use images, videos, or descriptions to suggest a level of luxury, capacity, or exclusivity that does not reflect the actual product.
If a package is subject to conditions — minimum group size, age restrictions, dress code requirements, or weather-dependent route changes — these are communicated clearly before any booking is made.
Where a package is marketed as including specific fireworks viewpoints — Burj Al Arab, Atlantis The Palm, Ain Dubai, Dubai Marina — we communicate honestly if viewing positions are approximate or subject to route variation.

3. Guest Safety and Duty of Care

Every guest who books with dubainewyearparty.com places their safety in our hands for the duration of their experience. We take that seriously.

Guests receive the safety information and instructions applicable to their vessel and experience before or at the start of the event.
Passenger capacities are set and strictly enforced. We do not oversell events beyond safe vessel limits, regardless of commercial pressure during peak season.
Every crew member responsible for guest safety holds the necessary certifications required by UAE maritime law.
Safety briefings are conducted for all guests at the start of every event.
In the event of adverse weather conditions, sea conditions, or a safety concern, we reserve the right to modify the route, delay departure, or cancel the event. Where possible, we will offer an alternative arrangement subject to availability. All bookings remain subject to our applicable Booking Policy.
Any safety incident occurring during one of our events is documented, reported to the relevant authorities if required, and reviewed internally within 24 hours.

4. Transparent Pricing and Booking Terms

We operate a clear, no-hidden-costs policy. What you pay at the time of booking is what your package costs.

All prices displayed on our website are fully inclusive of the services listed. Any optional extras — such as premium seating upgrades, private tables, or additional transfers — are clearly identified and priced separately before any commitment is made.
We do not change prices after a booking has been confirmed, regardless of demand or availability changes.
Our cancellation, no-refund, and amendment policies are communicated clearly at the time of booking and applied consistently to all guests.
Payment methods — including online payment, bank transfer, and in-person payment at our office — are clearly outlined and secure.

5. Reviews and Guest Testimonials

Over 3,000 guest reviews have been submitted through our platform. We are proud of that number and committed to keeping it honest.

Reviews submitted directly through our website are provided voluntarily by guests who attended our events
We do not write, commission, fabricate, or pay for reviews.
We do not suppress or selectively remove reviews simply because they are negative. Reviews may be moderated where they contain abusive or defamatory content, disclose personal information, or otherwise violate our review guidelines. Negative feedback is published alongside positive reviews because it helps future guests make informed decisions and helps us improve.
Review content is moderated only to remove language that is abusive, defamatory, or contains personal information that the reviewer may not have intended to share publicly. If you want to know more, then make sure you check out our About Us page.

6. Our Responsibility as Event Organisers

Running New Year’s Eve events on Dubai’s waterways involves specific responsibilities that go beyond standard tourism operations.

We work exclusively with vessel operators and catering partners who hold the relevant UAE tourism and maritime licences.
Where alcohol is offered as part of an event, its service is handled in accordance with applicable licensing and regulatory requirements. Non-alcoholic alternatives are also available
Entertainment — including live DJs, performers, and shows — is curated to be inclusive and appropriate for the mixed international audience that celebrates with us each year.
We coordinate applicable event, routing, fireworks-viewing, and guest-management arrangements with the relevant authorities and follow the applicable official requirements.

7. Conflicts of Interest

All team members and partners working with dubainewyearparty.com are expected to disclose any personal or financial interest that could — or could appear to — influence the packages they recommend or the vendors they engage. Where appropriate, disclosed conflicts are recorded and reviewed by a responsible member of management.

8. Raising a Concern

If you experience or observe anything that conflicts with the standards in this policy, please contact us:

Email: [email protected]
Subject line: Ethics Concern
Phone / WhatsApp: +971 4 268 4645 | +971 50 3399740

All concerns are handled with discretion and reviewed by management. We do not retaliate against anyone who raises a concern in good faith.

9. Policy Updates

This policy is reviewed annually following each New Year season.